Legal & Policies

Privacy Policy

At DeshiHai, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website.

1. Information We Collect

We collect basic information such as your name, email address, phone number, and shipping address when you place an order or express interest in our products via our inquiry forms.

2. How We Use Your Data

Your data is exclusively used to process your orders, check delivery availability, and communicate with you regarding your purchases or inquiries. We do not sell your personal data to third parties.

Terms of Service

By accessing the website at DeshiHai, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.

1. Product Accuracy

We have made every effort to display as accurately as possible the colors and images of our products. As agricultural products, natural variations in size and color of Makhana may occur.

Shipping Policy

We strive to deliver your premium raw makhana as fresh and as fast as possible.

• Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Standard delivery typically takes 3-5 business days across India.

Refund & Return Policy

Because our products are premium agricultural food items, maintaining hygiene and safety is our top priority.

• Returns: We accept returns only in the case of damaged packaging upon arrival or if the wrong item was shipped. Claims must be made within 48 hours of delivery.
• Refunds: Approved refunds will be processed to your original method of payment within 5-7 business days.